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 Welcome to the Remote
Support Page
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I offer
standalone remote support in a limited way, under specific circumstances. Once
in awhile there is a person who does not want to do a full mentorship, but would like to work
with me for perhaps ten or twenty hours on specific issues, like PTA work, or
management work, and so on. In that event I may be willing (subject to some of
the same screening I use for mentoring) to work with this person.
In a way I think
this is not a very cost effective approach, since I need to work on QCharts
(and do all the setup and configuration of that), have a small utility program
installed and configured, have GoToMyPC set up and configured, have the voice
communication all ironed out, and any issues with all that technology addressed
and corrected. This is not going to be 'on my dime', so to speak. In a sense
it's like a cab ride. You pay the meter drop regardless. That's not so bad if
you are going across town. If you are going a tenth of a mile, it's
proportionately quite substantial.
Nonetheless, if someone feels that this is still the
best approach for them, I will consider this option. Hence, this page. It is
basically identical to the mentorship approach as far as terms, how it is done,
technology, and so on, just less time, and on topics of the student's choice. I
will lay all the terms out here, again, for convenience.
The cost for remote
support is as follows (if you are expecting to do more than two or three blocks
of support you should consider the more cost effective mentorship option):
- 10-hour blocks of remote support,
priced at $1,650.
Please contact Jim if you want to sign up for
remote support, or if you have additional questions. Before contacting Jim,
though, please read this FAQ about
mentoring, as the same thing applies to standalone remote
support.
There are a few terms specific to this program:
Payment must be
made in advance in the form of a wire transfer to my bank account for the full
amount. I cannot accept cashier's checks, credit union checks, money orders,
credit cards, PayPal, or any other form of payment for this program.
All training is
done only on QCharts. QCharts basic
version 6 must be installed and tested, as I require this program for teaching.
Don't worry if you do not know how to use it, as I will do most of the
'driving' to start and you can see how it works (it is very user-friendly). You
will also be required to install a small utility program that works with
QCharts, and confirm that it is operational (opens up when you click on it),
before we start. Instructions for this will be given once payment is
made.
You
will need to sign up for a GoToMyPC
account. The monthly fee is only $11.95 at last check, with cheaper yearly
plans available. They also have a 30-day free trial.
I have students call me at the
agreed upon time. You need a good phone, preferably a speakerphone or headset,
as it is difficult to work holding a phone in one hand. (I highly recommend a
Sennheiser PC 350. It's expensive, but it usually ends the nightmare of bad
communications. You don't want to be paying me good money and have it spent
dealing with communication issues instead of working.) The connection must be
clear, and it is up to the student to resolve any issues in this regard. If you
have phone issues I will not be able to work until they are resolved. I need
full and complete concentration to do this work, and I don't have any extra
energy to battle phone issues. I bring this up because I have had people come
to the table with very bad equipment, and even insist I must change my setup.
You must be able to 'handle' my phone, which is a high-quality conferencing
phone that most have no issue with, but a few, with bad equipment on their end,
have said the volume is low for them.
Many students use Skype to call my landline
phone. This is very cost effective for overseas clients. You must be able to
call my landline number. I do not have Skype and don't work on Skype (Skype to
Skype, I mean). I have found Skype acceptable for Skype to phone use.
You need a good
broadband connection, and not from a satellite provider. The 'lag time' makes
using GoToMyPC almost impossible in my experience. It is also absolutely
terrible if you try to use Skype phone with it.
There will be a 25% cancellation
fee. Cancellations made within 7 days of our first scheduled session time (or
once any support has been used such as setup time, email or phone prep time,
etc.) will forfeit the entire cost of the support paid for. There are no
refunds if you decide not to continue the support (if you don't feel like you
can follow through with the sessions, or that you have potential personal
issues that may crop up in your life that would not allow you to finish the
sessions, please do not sign up for support). If, for some unforeseen reason, I
am unable to continue, a pro-rated refund will be given for the remaining
balance. All computer, Internet, QCharts, utility program, data, GoToMyPC,
regular phone and long distance/Skype charges, and all other such expenses are
the responsibility of the student. The support costs are for the one-on-one
sessions and any phone/email support time (if applicable), up to the designated
total hourly allotment for the support purchased.
Please note that
additional blocks of remote support (i.e. 'ongoing or additional mentoring')
purchased will 'expire' four months from the purchase date, unless other
arrangements have been agreed to in writing.
Students will be required to sign an
extensive non-disclosure agreement before starting. This document is available
to look over or have your attorney look over before you make any final
decisions (myself, if I were doing remote support, I would not be able to make
an informed decision until I knew what I would have to agree to, hence this is
available beforehand). Please understand, though, I am not going to send this
out to anyone who emails me asking for a copy. No financial commitment needs to
be made first to get a copy, but you do have to have passed the 'admissions
test' and be an acceptable candidate, and at the decision making stage. At that
point I will be happy to send this out to you if you want to look it over
first.
At
no time will any specific trade recommendations be made or discussed. This
remote support work is purely educational. Additionally, no performance claims
of any kind will be made about any trading.
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